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FAQ – Frequently Asked Questions
General Questions
Q: What types of digital assets do you offer?
A: We provide a wide range of resources, including templates, mockups, stock images, stock videos, plugins, and more for graphic designers, video editors, web designers and content creators.
Q: How are your assets organized?
A: Our assets are meticulously categorized and tagged to help you easily find what you need. Many are grouped into themed packs for added convenience. You can view the entire Asset Library Folder Structure here.
Q: What does lifetime access mean?
Lifetime access means that once you purchase a pack, it’s yours forever! You can download, use, and revisit the assets anytime without any additional fees or subscriptions.
Q: Are future updates included with my purchase?
When you purchase the Creative Infinity Pack, you receive free access to all future updates. This ensures you always have the latest assets, keeping your collection fresh and relevant.
Q: How do I get access to future updates?
Whenever we release updates or add new content to a pack, you’ll receive an email notification.
Q: Is there an additional cost for updates?
No, updates are completely free for all customers who have purchased the Creative Infinity Pack. Once you buy it, you’re automatically entitled to every future addition at no extra charge.
Q: Does lifetime access apply to updates as well?
Absolutely! Your lifetime access includes both the original pack and all future updates. This means your investment continues to grow over time, offering even more value.
Q: What kind of updates can I expect?
Updates may include new assets, enhanced features, or improved designs to keep the packs aligned with the latest trends and technologies. Our goal is to provide you with ongoing value for your purchase.
Purchasing & Payments
Q: What payment methods do you accept?
A: We accept payments via PayPal and credit/debit cards. Please visit our Buy Me a Coffee store for secure credit/debit card payments via Stripe (https://buymeacoffee.com/creative4mation/extras)
Q: Are my payment details secure?
A: Absolutely. We use industry-standard encryption and secure payment gateways to ensure your details remain private and protected.
Q: Can I purchase as a guest, or do I need an account?
A: You can purchase as a guest, but creating an account allows you to track orders.
Q: Do you offer discounts or promotions?
A: Yes! We frequently run promotions and offer discounts. Sign up for our newsletter to stay updated on the latest deals and also to get access to some awesome FREE stuff.
Downloads
Q: How do I download my purchased assets?
A: Once your payment is processed, you’ll receive an email with the download link to our Google Drive location.
Q: How long will my download links be valid?
A: You get lifetime access to the assets after purchase, and you can download files unlimited number of times so there’s no rush to download them to your computer.
Q: What should I do if my download fails or is interrupted?
A: If you encounter any issues, contact us with your order details, and we’ll assist you in accessing your files.
Licensing
Q: What type of license comes with your assets?
A: Most of our products come with a standard license for personal and commercial use. Specific licensing terms are detailed on each product page.
Q: Can I resell or redistribute the assets?
A: No, redistribution or resale of our assets is strictly prohibited. They are for your use only as per the license agreement.
Refunds & Support
Q: Do you offer refunds?
A: Due to the nature of digital products, we generally don’t offer refunds. However, if you experience issues with your purchase, please contact us, and we’ll do our best to resolve them.
Q: How can I get support if I have issues with my purchase?
A: Reach out to our support team via the Contact Us page or email us at contact@creative4mation.com. We’re here to help!
Technical Questions
Q: Are your files compressed? How do I extract them?
A: Our files are not compressed, allowing you the convenience of previewing and searching through the assets directly without needing to download or extract them. This ensures a seamless and user-friendly experience when exploring the collection.
Q: What file formats are included in your packs?
A: Our packs include various file formats like PSD, AI, MP4, JPEG, PNG, and more.
Need further assistance? Feel free to reach out to us at Contact Us.
