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Refund and Returns Policy
Overview
At CREATIVE 4mation, we strive to ensure our customers are satisfied with their purchases. Due to the nature of digital products, all sales are final. However, we are committed to resolving any issues you may encounter with your purchase.
Refund Eligibility
We typically do not offer refunds on digital products. However, exceptions may be made under the following circumstances:
- Technical Issues: If the files are corrupted or unusable, and we are unable to provide a working replacement.
- Duplicate Purchase: If you accidentally purchase the same product twice, we may offer a refund or credit for one of the purchases.
- Unfulfilled Orders: If your order was not processed, and the digital assets were not delivered.
Non-Refundable Cases
Refunds will not be issued in the following situations:
- Change of Mind: You decided the product is no longer needed or wanted.
- Compatibility Issues: Ensure your software supports the file formats listed on the product page.
- Misuse or Violation of Terms: Refunds are voided if the product is used beyond the license agreement or shared with others.
How to Request a Refund
If you believe you qualify for a refund, follow these steps:
- Contact our support team at contact@creative4mation.com with the subject line “Refund Request.”
- Provide your order details, including the order number, date of purchase, and a description of the issue.
- Attach screenshots or other documentation to help us understand the problem.
Our team will review your request and respond within 3-5 business days.
Replacement Policy
In case of technical issues, we aim to provide a replacement file instead of a refund. We will work to ensure you receive a fully functional product promptly.
Contact Us
If you have questions about this policy or need assistance, feel free to reach out to us:
- Email: contact@creative4mation.com
We appreciate your understanding and support as we strive to deliver high-quality products for your creative needs.
